VirtuServe - Data Center

VirtuServe's hosting facilities are housed in a state-of-the-art hosted data center. A facility that leads the industry in physical security, power availability, infrastructure flexibility and customer support, exceeding the standards set by global Internet brands and leading enterprises. This means larger facilities, all the top networks, a robust power architecture, unrivaled security and more options than any traditional data center facility.

State-of-the-art Facility for Mission-Critical Operations

Every feature of our data center is designed to support and protect mission-critical Internet operations. A highly robust, patented data distribution system enables reliable, fast and scalable interconnections. Multi-level physical security features and a rigidly controlled operating environment protect valuable customer assets and operations. In addition, qualified VirtuServe hosting facilities technicians are on-site 24 hours a day, 365 days a year, to perform routine and emergency maintenance/installation procedures.

Switch

GigE Exchange is an Ethernet-based switch fabric allowing customers to share routes at speeds ranging from 10/100 to a full GigE.

Data Center Environment

Mission-critical Internet operations must have the highest standards of quality, security and reliability. VirtuServe hosting facilities is committed to supporting and protecting its customers' operations in every way we can.

Physical IBX Security

VirtuServe's hosting facilities deliver multi-level physical security because mission-critical Internet operations require the highest-level of security. All areas of the center are monitored and recorded using CCTV, and all access points are controlled.

Facilities manned by onsite security on a 24x365 basis.
No keys required: all doors, including cages, are secured with biometric hand geometry readers.
Exteriors are fully anonymous and have no windows.
CCTV digital camera coverage of entire center, including cages, with archival system.
All exterior walls are bullet resistant.
Perimeter bounded by concrete bollards/planters.
Silent alarm and automatic notification of appropriate law enforcement officials protect all exterior entrances.
CCTV integrated with access control and alarm system.
Motion-detection for lighting and CCTV coverage.
All equipment checked upon arrival.
Shipping and receiving area walled off from colocation areas.

Hand Geometry Readers

Facilities utilize biometric hand geometry readers (manufactured by Recognition Systems) with a required pass code for access to specific areas. In most centers, a customer will be required to use a geometry reader to:

Enter the "man trap" from the welcome area. The main center can only be entered through this "man trap".
Leave the "man trap" and enter the main center.
Enter the colocation area.
Enter a shared or private cage.

CCTV Digital Recorders

All aspects of the center are monitored and recorded via color, hi-resolution digital video cameras. This data is archived to disk.

Security Procedures

Every IBX center is staffed with 24-hour security officers to augment physical security features, providing financial-grade protection of your mission-critical Internet operations. Visitors are screened upon entry to verify their identity, and in shared situations, are escorted to their appropriate locations. Access history is recorded for audit by customers, as needed.

Picture I.D. Verification

To enter a center, a customer must present a valid picture I.D. VirtuServe hosting facilities will accept only pictured, government-issued forms of identification.

Physical Structure

All elements of the structure - building shell, exterior, floors and roof - meet or surpass local building codes and standards.

Building shell: location-dependent seismic compliance
Exterior: fully anonymous, no signage outside. Exterior walls tightly sealed
Floor: no post tension or pre-stressed slabs
Roof: roof platform for antennae and dish equipment, less than two degrees deflection

Building Specifications

To provide further protection of customer assets, VirtuServe hosting facilities have been built to effectively manage and withstand fire, flood, and earthquake.

Fire Suppression: VirtuServe hosting facilities IBX Centers are protected with a dual-alarmed, dual-interlock multi- zoned, dry-pipe, water-based fire suppression system armed with sensory mechanisms (HSSD) to sample the air and give alarms prior to pressurization. Production area fire suppression is provided by a multi-zoned, pre-action, dry-pipe system. In order for the system to trip, multiple cross-linked events must occur. These include detection by ceiling mounted smoke heads and smoke "sniffers" located throughout the facility. Lastly a sprinkler head must trip in order for the dry- pipe system to activate. This requires a temperature of 140 degrees F at the head location. Fire suppression is localized at the event point only."
Flood Control: Built above sea-level. No basements. Tightly sealed conduits, moisture barriers on exterior walls. Dedicated pump rooms; drainage/evacuation systems; moisture detection sensors.
Earthquake: Location-specific seismic compliance. Structural systems meet or exceed seismic design requirements of local building codes for lateral seismic design forces. In addition, equipment and nonstructural components, including cabinets, are anchored and braced in accordance with the requirements of the 1997 Uniform Building Code.

Environmental Controls

To provide optimum conditions for equipment operation and minimize downtime due to equipment failure, the HVAC system provides appropriate airflow, temperature and humidity. Redundancy features provide additional protection for customer operations.

Power Systems with Distributed Redundancy

Highly reliable power is imperative for critical customer operations. The entire electrical system has built-in redundancy to guarantee continuous operation. The overall system is N+1 redundant, including each component within the parallel electrical systems.

AC and DC raceways with 2N distribution
AC power delivery via distributed redundant UPS systems
Batteries with at least 7 minutes full load operation (diesel engine generators take roughly 8 seconds to synchronize and assume load); 48 hours worth of generator fuel; contracts with multiple fuel providers.
Isolation K factor transformers used for 480 volt UPS to 208/120 volt. K factor of K20; 80 degrees Centigrade rise; copper winding, dc system fuse protection; -48 volt delivery via fuse panels.

Customer Power

Power systems are designed to meet customers' diverse needs. Every AC circuit installed receives a 10-outlet, 20 amp-rated power strip with an internal circuit breaker. Redundant power configurations can be purchased and will be fed from diverse sources, particularly when customers utilize dual-corded equipment. IBX AC power systems are capable of delivering both 120v AC and 208v AC power in a variety of amperage configurations. DC power will be delivered in a -48 volt configuration.