Outsourced Call Center Staffing

Outsource your call center needs to VirtuServe.

VirtuServe can provide agent staffing and automated services in a number of ways to meet your needs. Best of all, we can provide North American-Based agents at rates that compete with off-shore and near-shore call centers. Contact VirtuServe to discuss your needs and get a competitive quote.

Great Staffing Rates for:

Outbound Telemarketing
Inbound Customer Care
Lead generation and qualification
Appointment Setting
Help desk and tech support

Surveys and Market Research
Warm Transfers
Bilingual agents available

Pay-per-call IVR programs available

Automated customer service using customized IVR scripts
Automated outbound message delivery and notification
Automated self help

Access powerful call center features:

Call Recording for quality assurance/review
Skills Based Routing for faster call handling
Reporting to measure and manage performance
Real time Agent and Queue Statistics
IVR to automate tasks and reduce labor costs
Web Chat, E-mail and Voicemail integration
Programs customized to fit your needs
Complete voice/data connectivity design and implementation with ongoing support

Need more agents on a temporary basis? Seasonal fluxuations in call volume? New marketing campaign?
...Not a problem. Call VirtuServe today!